EDIT: UNBANNED AND THEY SENT ME A CODE FOR THE GAME THANK YOU ALL SO MUCHEDIT 2: The supervisor I recently talked to called me and apologized directly to me. He said that another case like mine was in the higher up investigation and according to them, my picture was VERY similar to theirs and they thought I took it. When I sent another picture of my blank packet next to the reference number of the case they issued the unban and sent me a code. I'm just so happy they were able to help me, thank all of you as well Reddit and the ones who reposted on Twitter!I originally posted this last night, but I deleted it because I wanted to provide more information.As we all know, Bayonetta 2 came with a major shipping issue affecting a huge batch of games. Most copies came with an invalid code but mine, unfortunately, wasn't printed at all. There was no code on the back where there was supposed to be the code. I contacted Nintendo about the issue and they said they would get back to me in 1-2 business days. On February 22nd, 2018 my Nintendo Account was banned.After contacting them today about the issue they put an unliftable ban on my account because they believe I am trying to get a free code for the download when I provided them everything they asked for: a picture of my game case, and a picture of my receipt from Amazon. According to them, this wasn't enough information (even though they asked me for all of this information). They believe I'm lying because they have no other account of this ever happening yet I searched online and found two other cases where this has happened. They told me to contact Amazon because they believe it's an issue on their end, and I did but all Amazon is doing is sending me a replacement copy.Is there anything I can do because I paid for something that I deserve and getting banned for that shouldn't be my outcome. I'd be happy to provide the pictures of my game box if it'd help.One place where it happened.The second.Picture directly from my phone.Proof that I bought it from AmazonPicture showing that I'm banned for a ToS violationI don't know how to upload Reddit videos so I made a GIF of the back of the game coverTweet asking Nintendo for help via /r/NintendoSwitch http://ift.tt/2EY6RmL
EDIT: UNBANNED AND THEY SENT ME A CODE FOR THE GAME THANK YOU ALL SO MUCH
EDIT 2: The supervisor I recently talked to called me and apologized directly to me. He said that another case like mine was in the higher up investigation and according to them, my picture was VERY similar to theirs and they thought I took it. When I sent another picture of my blank packet next to the reference number of the case they issued the unban and sent me a code. I'm just so happy they were able to help me, thank all of you as well Reddit and the ones who reposted on Twitter!
I originally posted this last night, but I deleted it because I wanted to provide more information.
As we all know, Bayonetta 2 came with a major shipping issue affecting a huge batch of games. Most copies came with an invalid code but mine, unfortunately, wasn't printed at all. There was no code on the back where there was supposed to be the code. I contacted Nintendo about the issue and they said they would get back to me in 1-2 business days. On February 22nd, 2018 my Nintendo Account was banned.
After contacting them today about the issue they put an unliftable ban on my account because they believe I am trying to get a free code for the download when I provided them everything they asked for: a picture of my game case, and a picture of my receipt from Amazon. According to them, this wasn't enough information (even though they asked me for all of this information). They believe I'm lying because they have no other account of this ever happening yet I searched online and found two other cases where this has happened. They told me to contact Amazon because they believe it's an issue on their end, and I did but all Amazon is doing is sending me a replacement copy.
Is there anything I can do because I paid for something that I deserve and getting banned for that shouldn't be my outcome. I'd be happy to provide the pictures of my game box if it'd help.
One place where it happened.
The second.
Picture directly from my phone.
Proof that I bought it from Amazon
Picture showing that I'm banned for a ToS violation
I don't know how to upload Reddit videos so I made a GIF of the back of the game cover
Tweet asking Nintendo for help
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